Feedback

We always value hearing about positive experiences of our exhibitions, performances and learning programmes – you can tell us about what you have enjoyed recently by sending us an email: arts-centre@le.ac.uk

Equally, we want to know if for any reason you are not satisfied with a recent experience of the organisation, in order to inform improvements in all that we do. Attenborough Arts Centre takes all complaints seriously and we are committed to investigating all complaints fairly and in a timely way. We strive to provide a fair complaints process which is clear and easy to use.

If you wish to make a complaint, please do so in writing, either by email to Andrew Fletcher, Director, andrew.fletcher@le.ac.uk or by post to Andrew Fletcher, Director, Attenborough Arts Centre, Lancaster Road, Leicester, LE1 7HA.

Please include:

• Details of your complaint, including any relevant dates, times and name(s) of anyone involved (if known)
• Your contact details (name, address, daytime telephone number and/or email address)

All complaints will be responded to within 10 working days of receipt. Replies that require a more considered response may take longer, however in an initial reply will be sent within this timeframe. If after receiving a response you feel that your complaint has not been addressed appropriately, you can request that your complaint is reviewed by the University of Leicester’s Director of External Relations.

Freedom of Information requests will be referred to the University of Leicester’s Information and Assurance Services department’s data management team who handle all Freedom of Information requests at the University of Leicester.