Frequenty asked
Questions
Some of the questions we’re asked at Attenborough Arts compiled in to an easy to read FAQs.
Q. What are the Box Office opening hours?
A: Our friendly front of house team will be available to answer any ticket sale queries weekdays, 9am – 5pm, Saturday 10am – 5pm and Sunday 10am – 4pm
Q. Can I get a refund if I can't make the event?
A: Creative Courses – You can cancel a booking and claim a full refund for your purchased course/workshop up to 21 days prior to course start date.
If you are cancelling your booking less than 21 days prior, or you are unable to attend on the day for any reason, you will not be eligible for a refund
If the course, workshop is cancelled by us, you will of course receive a full refund.
Performances – We do not issue refunds for any performances unless due to cancellation where an alternative date is not found.
Venue Hire – If the cancellation is received more than 21 days in advance of the booking date, no charge will be incurred.
Any cancellations made with 21 days or less notice you will be charged the total amount due for the booking.
If the course, workshop is cancelled by us, you will of course receive a full refund.
Q. Is there parking available at the venue?
A: We have four blue badge parking spaces outside Attenborough Arts Centre, plus double yellow line roadside parking very close to the building for blue badge holders for up to three hours if our parking spaces are occupied.
Free parking for all customers is available after 5pm on weekdays and all day at weekends in the Medical Sciences Building (MSB) University of Leicester car park right next door to Attenborough Arts Centre on Lancaster Road.
The closest public car park is Victoria Park (near De Montfort Hall), 5-10 minutes’ walk away.
Q. Are there concessions rates available?
A: Yes! Our concessionary offering is for students, University of Leicester staff and people with disabilities who receive Personal Independence Payment (PIP) or Disability Living Allowance (DLA). You may be asked to provide proof on arrival.
Q. Is there Wi-Fi available?
A: You can use visitor Wi-Fi provided by The Cloud (Sky WiFi). On your laptop, tablet or phone, connect to _The Cloud network.
If a web browser does not appear, open your preferred web browser and navigate to any web page. The Cloud landing page should open as above.
If you need help connecting, visit the Sky WiFi help pages or contact Sky Wifi directly.
Q. What should I do if I lose something?
A: If you lose anything at Attenborough Arts Centre, please inform our Front of House team at reception as soon as possible, so that the lost item can be searched for or kept safely for you if handed in. If the lost item is found, you will be notified so you may arrange for collection.
Q. Can I take photos during the performance?
A: Unless it is stated otherwise during the booking process, yes absolutely, enjoy the show and snap away!
Q. Do you provide art classes for children?
A: Art classes for children are not available at Attenborough Arts Centre. However, we have a range of creative activities children and families with children can participate in such as our weekly Family Gallery Workshops, Sunday Sessions, family performances and more.
Q. Are there any Changing Places facilities available?
A: Yes, we are part of the Changing Places scheme and have the following accessible facilities: a spacious adult changing facility with a height-adjustable changing bed, hoist and shower. The hoist can be used at any time required, the battery just needs collecting from reception.
Q. Are there any gift cards available?
A: Yes! We offer gift vouchers at £5, £10, £20 and £50.
To find out more, visit our Gift Voucher page.
Q. How do I book tickets for carers/personal assistants?
A: You can book carer tickets by selecting the ‘Essential Carer’ option whilst booking tickets. Only one or a maximum of two carers will be allowed per person depending on the show’s provisions.
Q: If I am running late, will I be let in?
A: If you are running late, please try your best to inform us in advance via email or phone so relevant staff may be made aware and allow you in.
Q: Is the Centre free to visit?
A: The centre is free to visit during our open times, and includes are café, shop, open spaces and art exhibitions. Some events may be paid entry only such as creative courses, performances and special events.
Q: How do I book my ticket?
A: You can book your ticket through our website, by phoning our Front of House team at 0116 252 2455, or by visiting our centre and booking in-person. If you have any questions when booking, please get in contact with
Q: What should I expect to receive when I book online?
A: We believe that everyone should be able to access the arts, and for this reason some of our shows and events are ‘Pay What You Can’, meaning that you decide how much you can or want to pay. This expands access to the arts for those who may not have been able to participate otherwise, or gives others the chance to support those who cannot by paying a bit extra. To learn more visit our Pay What You Can page.
Q: What are Pay What You Can tickets?
A: When booking online you will be sent a confirmation email with you ticket for your workshop, performance or event attached. Keep this for when you attend the centre.
24 hours before your event you will also receive a reminder email with the title, time, date and location.
Q: Can I bring my own food/drink?
A: You can bring your own food and drink, but these are not allowed in our art galleries. We have fresh water available for free and paid for hot drinks and food in our café. You can use the café space to eat your own food, or our indoor and outdoor open spaces.
Q: I'm by myself can I still come to a course or event?
A: Yes, our courses and events are ran by our friendly staff and artists who will help you feel comfortable. If you have any concerns, please contact our Front of House team.
Q: What do I wear to an exhibition?
A: You can wear anything you like to an exhibition, as long as you feel comfortable and yourself. There are no dress codes for our galleries or anywhere in our centre.
Q: What can children do at a centre?
A: Children are welcome in our gallery spaces, whether it is in our cafes, our family performances, our art exhibitions or our Salmon Gallery which features sensory toys, free art materials and a reading library. Drop-in and explore!
Q: Do you have air conditioning?
A: We have air conditioning in our Salmon Gallery and other gallery spaces throughout the summer.