Hygiene and Safety Measures

To help everyone keep a safe distance, we are managing visitor numbers and building flow through a strict ‘appointment only’ policy. There is safe distancing and other guidance signage on-site and hand sanitiser available in key areas. There are also increased cleaning regimes in toilets and other high use areas, and screens are in place at our front desk. We are only accepting card or contactless payments on-site to minimise touch-points.

Yes you are required to wear a face covering in the centre, in line with government legislation, unless you are exempt. Not all exemptions are visible so please be understanding of others.

All our front of house staff members have been given face coverings to wear if they wish to, this will include visors. They also have hand sanitiser and wipes for equipment, and further items have been issued depending on the team member’s role.

If you or anyone you live with displays symptoms associated with Covid-19, or if you’ve recently been in contact with someone who has Covid-19 please stay at home and delay your trip until it is safe to visit the centre.

Due to all sessions from September – December 2020 being by appointment only, we ask that customers queue outside of the front of the building. We recommend you arrive no more than 15 minutes before the start of your session, a member of our team will come down to sign everyone in and collect you 5 minutes before the start of the session. The building flow map has been designed to alleviate any rooms starting or ending a session at the same time.

Materials will still be available but we recommend all learners bring in their own (if they have them) to alleviate the spread of the virus. We will be providing spray sanitiser, wipes and disposable cloths on entry to the spaces for customers to use to clean their equipment.

Unfortunately we will not be accepting any visits from customers, venue hire or enquiry who have not booked either for a meeting or course. We recommend you call us beforehand so one of our Front of House Assistants can advise.

Facilities and Events

Yes, all toilets will be open on both floors, with social distancing measures and extra cleaning regimes in place.

The gallery will remain closed to the public during this time but will re-open for Leicester Art Week with our extended exhibition ‘Mariner 9’ by Kelly Richardson. The centre will not be open to the wider public unless a booking has been made. The centre for this period will be running on a strict ‘by appointment only’ policy.

The café will remain closed during this period but the shop will be open for purchases. We will be running on a one in, one out policy and all items will be display only.

There are no family programmes running at the moment. This is so we can follow social distancing measures safely.

Booking tickets

Yes we’re asking all visitors to book their tickets in advance. This is so we can manage the number of people in our venue at any one time and ensure everyone can keep a safe distance.

We anticipate that some tickets will remain available for our creative learning programme, allowing visitors to get a ticket in person at the centre, but we recommend everyone books online or over the phone in advance to avoid disappointment and ensure safety of our front of house staff.

Frequently asked questions

People at a microphone telling a story

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